This policy describes how Lime and Uber share your personal data to provide you the Lime transportation services you’ve requested through the Uber app (“Services”). You will be able to find and book bikes and scooters through the Uber app, and the actual transportation service will be provided by Lime. Please contact Lime for any customer support related queries.
By proceeding with your request you acknowledge that Uber and Lime will share personal data to provide you the Services.
To allow you to request the Services directly through the Uber app, Uber shares the following information with Lime:
To display the trip history in the Uber app, Lime will share the following personal data with Uber:
To ensure proper parking of Lime vehicles, Uber shares the following information with Lime:
Uber and Lime use this personal data to provide you with the Services, detect and prevent fraud, offer you discounts and other products or services, comply with all applicable regulations, for safety and security purposes and to improve products and services. To make it easy for you to use the Services the next time you open the Uber app, Uber and Lime will hold onto this data until you request deletion of your personal data.
For any customer support related queries, please reach out to:
In certain cases Uber and Lime may share data submitted by you as part of your inquiry to help resolve the issue. We will let you know in advance.
To be able to operate, Lime may be required to share (real time) trip location data of its vehicles with local authorities. This means that those authorities will be able to follow your whereabouts while you are on a trip. If you do not want your location data to be shared, you can simply do so by not using a Lime vehicle in that city.
In order to operate a Lime vehicle in certain cities, it is required to verify your identity. Uber will collect your ID/ driver’s license and selfie on behalf of Lime and perform the verification by manually comparing a selfie with the photo on your ID/ driver’s license. This data will be retained for a period of two months.
In case you have received a fine during the Services, Lime or Uber will share your ID/ driver’s license data or reach out to you for ID/ driver’s license information and home address, to enable Lime to share this data with law enforcement officials upon their request.
You can unlink your account at any time by submitting this form. If you unlink your accounts, you’ll no longer be able to use the Services directly through the Uber app.