I would like to get a refund on the trip I didn't take

What are authorization holds?

UT may charge estimated fare on your card as a temporary authorization hold for the upfront fare of the trip on your payment method. Authorization holds may take up to 2 weeks to clear depending on your bank’s processing times.

Did the journey that should have been canceled started?

If you see on an app on a journey that you didn’t use or if the journey has started has been charged, please let us know below