I haven't got refunded for estimated amount of authorization hold

Was the cancellation fee charged incorrectly?

Cancellation fees are charged for all vehicle services except regular taxis. If you have been charged a cancellation fee incorrectly, please go to the link above.

In most cases, cancellation/refund of the amount is processed within the same day, but depending on the bank and card company, it may take up to a week based on business days.

If a week has passed and the pre-authorized amount has not been refunded or the above does not apply, please share the details below.