How to cancel during the trip

If you accept the trip request but can’t pick up the rider or can’t find them, you can cancel the trip yourself by following the steps below.

  1. Swipe up the white status bar at the bottom of the driver app to see the rider’s name.
  2. Tap the human-shaped black icon to the right of the rider’s name.
  3. Select a cancellation reason.
  4. On the ‘Are you sure you want to cancel the ride?’ card, tap ‘Cancel the ride’.