A rider made a mess in my vehicle

If a rider made a mess in your vehicle that requires significant cleaning and prevents you from taking further trips, please let us know here.

We’ll do our best to support you. In some cases, we may be able to pay you the cost of cleaning.

Within 3 business days of the trip ending, please submit a photo of the mess. We’ll review and provide a flat fee if appropriate.

A rider determined to be responsible for a mess will be notified of your claim and charged the cleaning fee. If the evidence provided is insufficient, or we’re not able to match the claim with rider, we may be unable to provide reimbursement.

If a rider damaged your vehicle, please use the link below to report damage to your vehicle.